Go High Level Consultancy Is committed to protecting and respecting your privacy.

We Or Us

Go High Level Consultancy, which is part of The Health Hub Academy Ltd: a UK limited company whose registered trading address is at 43 Highwalls Avenue. Telephone 07700 138029. Registered in England and Wales 12486061

Personal data

Any data or information, in electronic or organised hard copy, that identifies you personally or which relates to you when you are identifiable.

Special categories of personal data.

Sensitive information relating to you, namely: health records; information regarding your sex life, sexual orientation, political opinions, religious or philosophical beliefs, racial or ethnic origin, trade union membership; and genetic and biometric data

This Notice is primarily for the benefit of our clients or potential clients or for related third parties whose data we may process as part of the provision of our services.

We process your data in accordance with the terms of the Data Protection Act 2018, the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 and the relevant provisions relating to the General Data Protection Regulation contained within the European Union (Withdrawal) Act 2018 (UK GDPR). This Data & Privacy Notice explains, in detail, the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe. Unless otherwise indicated, references in this Data and Privacy Notice to the GDPR refer to the UK GDPR.

Conditions for Processing Data

We are only entitled to hold and process your data where the law allows us to. The current law on data protection (Article 6 GDPR) sets out a number of different reasons for which we may collect and process your personal data. These include:

Contractual obligations

The main purpose for our holding your data is to provide you with services under the agreement we have with you. This agreement is a contract between us and the law allows us to process your data for the purposes of performing a contract (or for the steps necessary to enter in to a contract).

Legitimate Interests

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

Consent

In some situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

When do we collect your data?

We normally collect your data when you provide it to us. You may give us your data by email; through an online web form; over the telephone; face to face; or by post.

What sort of data do we collect?

Information you provide to us

You voluntarily give us your personal information for instance when:

-you contact us via our website -

.-provide a comment on our website

.-write a review

.-sign up to any newsletters

-interact with us on social media platforms, and/or

-use our services.

Where we request information from you we will collect the information set out in the relevant web pages, or as explained to you over the telephone or face to face.

Client services

We may collect personal data as follows:

- name and contact details (including address, email and phone numbers).

- date of birth

- personal information that may be included in communications with us

- payment information and financial information that relates to a contractual relationship including bank details.

How do we use your data?

Provision of services

We only use your data for the purposes of providing you with advice and for reasons directly associated with our services.

In particular:

- to deliver our services

- to manage our relationship and communicate with you

- to provide you with advice or guidance about our services

- to make and manage payments

- to respond to complaints and seek to resolve them

- to train our staff and measure the quality of the service we give to clients.

Consent

We may use your data to notify you of our other services but only where we have your consent to do so.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

By law, we may not place cookies on your computer without your consent, unless they are strictly necessary to the operation of the service that we provide on the Website. Please see our Cookies Policy for further information.

e.g. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

If you have any queries about the cookies that we use, or would like more information, please email us.

How long will we keep your data?

We only keep your data for as long as is necessary for the purpose(s) for which it was provided.

Who do we share your personal data with?

We only share your personal data with trusted third parties where it is necessary for providing you our services or for the effective operation of our consultancy services

We apply a strict policy to those recipients or data processors to keep your data safe and protect your privacy. In particular:

- We provide only the information they need to perform their specific services.

- They may only use your data for the exact purposes we specify in our contract with them.

- We work closely with them to ensure that your privacy is respected and protected at all times.

- If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Where is your data processed?

Personal data may not be transferred outside the EEA or the UK other than in accordance with the GDPR. We utilise the Standard Contractual Clauses as part of our Data Processing Agreement which we sign with all of our customers.

What are your rights?

You have the following rights under the UK GDPR:

1. the right to be informed – the provision of clear and concise information about what we do with your personal data, as outlined within this Data & Privacy Notice

2. the right of access – commonly referred to as a ‘data subject access request’, this enables you to request a copy of your personal data to understand how and why we are using your data, and to check we are doing so lawfully. If we choose not to action your request, we will explain to you the reasons for our refusal.

3. the right to rectification – the ability to have inaccurate personal data rectified or, in specific circumstances dependent on the purposes for our processing of your data, the ability to have incomplete personal data completed.

4. the right to erasure – also known as the right to be forgotten, this permits you to request we erase your personal data. This only applies to data we hold at the time your request is received and does not apply to any data that may be obtained in the future. Please note that this is not an absolute right and only applies in certain circumstances. We may have overriding duties to retain some data which you cannot ask to be erased immediately or at all. For instance, once you become a client.

5. the right to restrict processing – the ability to request a temporary restriction on the processing of your personal data, where one of a limited number of reasons specified by the ICO applies.

6. the right to data portability – the ability to receive personal data you have provided to us in a structured, commonly used and machine readable format. This also gives you the right to request that we transmit this data directly to another Data Controller

7. the right to object – the ability, in certain circumstances, to request we stop processing your personal data. This request may relate to all of your personal data we hold or only certain information, and may only apply to a particular purpose for processing.

For further details on your rights, please visit the Information Commissioner’s Office at https://ico.org.uk/your-data-matters/.

Contact Details

For information on how your information is used, how we maintain the security of our information, and to exercise your rights to access information we hold on you, please contact us. Similarly, if you believe that the information we hold is wrong or out of date, please let us know and we will update it.

The person in this firm responsible for data protection is our Data Protection Manager, Sue Worrall, and enquires and requests can be sent to her by telephone 07700 138029, by emailing using this form, or in writing to 43 Highwalls Avenue, Dinas Powys Wales CF64 4AQ.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy statement or policy applicable to the website in question.

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Complaints and questions

If you have a complaint or question about our use of your personal data, please contact in the first instance our Data Protection Manager.

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 07700 138029.

Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites).

Changes to this Notice

We do not intend to process a client or related third party’s personal information for any reason other than stated within this privacy notice. If this changes, we will update this privacy notice on this webpage and in any documentation we will send to you. However, internet and data privacy best practice and acceptable standards are developing. We therefore reserve the right to revise this Notice at any time. If this Notice changes in any way, we will place an updated version on this webpage. For all other clients with ongoing instructions, we will provide a copy directly. Continued instructions to us will signify that you agree to any such changes.